Source: https://help.x.com/en/rules-and-policies/contact-x-about-a-deceased-family-members-account
Title: Contacting X about a deceased family member's account
Fetched: 2026-08-25T23:09:47.942Z

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5. How to contact X about a deceased family member's account

## How to contact X about a deceased family member's account

1. [Help Center](https://help.x.com/en)
2. [Account Settings](https://help.x.com/en/rules-and-policies#account-settings)

# How to contact X about a deceased family member's account

### Deceased User

In the event of the death of a X user, we can work with a person authorized to act on behalf of the estate, or with a verified immediate family member of the deceased to have an account deactivated.

[Request the removal of a deceased user's account.](https://help.twitter.com/forms/account-access/deactivate-or-close-account/deactivate-account-for-deceased) After you submit your request, we will email you with instructions for providing more details, including information about the deceased, a copy of your ID, and a copy of the deceased’s death certificate. This is a necessary step to prevent false and/or unauthorized reports. Be assured that this information will remain confidential and will be removed once we've reviewed it.

Note: We are unable to provide account access to anyone regardless of their relationship to the deceased. Read more information about [media on X concerning a deceased family member](https://help.x.com/en/rules-and-policies/violent-content).

### Incapacitated User

In the event a X user is incapacitated, due to medical or other reasons, we can work with a person authorized to act on the behalf of the user to have an account deactivated.

[Request the removal of an incapacitated user's account.](https://help.twitter.com/forms/account-access/deactivate-or-close-account/deactivate-account-for-deceased) After you submit your request, we will email you with instructions for providing more details, including information about the user, a copy of your ID, a copy of the account holder’s ID, and a copy of a Power of Attorney authorizing you to act on the account holder’s behalf. This is a necessary step to prevent false and/or unauthorized reports. Be assured that this information will remain confidential and will be deleted once we've reviewed it.

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